You may return most new, unopened items sold and fulfilled by Dream Wizards within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
Please note: We do not accept returns on single cards for any reason except due to errors on our part.
In-store returns are accepted on the following conditions: All product must be in new condition, unopened, and have a receipt with a sale date of within 30 days for a full refund of the purchase price in the form of payment of the original sale. If the credit card used in a sale is not available, a refund may be made in the form of store credit. If a receipt is not available, a return may be accepted at the on-staff manager's discretion in the form of store credit. Any products not in their original packaging or otherwise not considered "new condition" will not be accepted for refunds except in the case of defective product, as determined by Dream Wizards staff.
We accept returns based on the following conditions: We must be notified within 7 days of receipt of the product. Please contact us by phone 301-881-3530 during store business hours or email sales@DreamWizards.com. All merchandise must be in the exact same condition as it was sent. If the product has been opened, tampered with, played with, broken, or altered in any fashion, we will be unable to accept your claim. If the return is due to an error by our company, we will accept full responsibility for all shipping and replacement costs. If such a mistake has occurred, please contact us immediately to make arrangements for a replacement package to be sent and for the mistaken product to be returned. Depending on the method of payment, a refund check or store credit will be issued to you. If the return is not due to an error by our company, we will refund you the amount of the product(s) only and not for the shipping costs related to the items returned.
Please ship returns to:
11772 Parklawn Dr
Rockville, MD 20852
Include the original invoice and we kindly ask that you package all items carefully to insure safe shipping by the carrier provider. We are not responsible for any lost or stolen package returned to us, so we recommend that you use a confirmation service to track the package. Upon receiving your returns, a manager will inspect and issue a refund. Refunds are normally issued 3-5 days after the returns are received.
Please email sales@DreamWizards.com if you would like to cancel an order. For orders that have not been "Shipped", we will cancel your order and if your order has been paid for, we will issue a refund. Please allow 3-5 days for a refund to be issued. For orders that have been "Shipped", please refuse the package upon delivery for the package to be returned to us. When your order is returned to us, we will consider the order as "Returns" and refund you for the products returned and not the shipping costs related to the order.
*Dream Wizards reserves the right to cancel any order without notice. All cancelations will be refunded in full.
Refunds are requested after we receive and process your return. You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Refund Process Time